Terms of Service

TakeThatBid.com (“TakeThatBid,” “we,” “us,” or the “Site”) is an online marketplace that connects clients (“Clients”) with independent beauty professionals (“Pros”), including stylists, barbers, lash technicians, makeup artists, braiders, nail technicians and similar service providers.

We do not provide beauty, hair, lash, makeup, nail or any other personal-care services. We do not employ Pros, supervise Pros, set their prices, or control how, when, where or whether they perform any service. Pros are independent contractors, not employees, agents, partners, or representatives of TakeThatBid. Any contract for services is entered into directly between the Client and the Pro.

Each Pro is solely responsible for: (a) holding any required state or local licenses, certifications, insurance, and permits; (b) complying with all applicable laws, including health, safety, sanitation and tax laws; (c) the tools, products and workspace used to perform services; and (d) the manner and result of the work performed. TakeThatBid does not withhold taxes, provide benefits, or carry workers’ compensation for any Pro.

THE SITE AND ALL SERVICES BOOKED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. To the maximum extent permitted by law, TakeThatBid disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty regarding the skill, qualifications, conduct or results of any Pro.

We do not guarantee the quality, safety, or results of any service booked through the Site. We do not endorse any Pro and we do not verify all credentials beyond what is reasonably practical. Any decision to hire a Pro is made by the Client at the Client’s sole risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAKETHATBID, ITS OWNERS, OFFICERS, EMPLOYEES AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ANY SERVICE BOOKED THROUGH IT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In no event shall our total cumulative liability to any Client or Pro exceed the greater of (a) the total amount the Client actually paid for the specific service giving rise to the claim, or (b) one hundred U.S. dollars (US $100). This cap applies regardless of the legal theory (contract, tort, statute or otherwise).

Each Pro agrees to defend, indemnify, and hold harmless TakeThatBid and its owners, officers, employees, affiliates and agents from and against any and all claims, demands, lawsuits, damages, losses, judgments, settlements and expenses (including reasonable attorneys’ fees, court costs and expert witness fees) brought by a Client, a third party, or a regulatory body to the extent arising out of or related to: (a) the Pro’s acts, omissions, negligence, misconduct, or breach of these Terms; (b) any service performed or offered by the Pro; (c) the Pro’s violation of any law or third-party right; or (d) any injury, illness, allergic reaction, property damage or other harm caused or alleged to be caused by the Pro.

If a Client or any third party sues TakeThatBid because of a Pro’s mistake, conduct, or service, the responsible Pro is obligated to pay TakeThatBid’s legal fees, costs and any resulting judgment or settlement.

Each Client agrees to defend, indemnify and hold harmless TakeThatBid from any claim arising out of the Client’s misuse of the Site, breach of these Terms, dispute with any Pro, or violation of any law.

Because TakeThatBid is a marketplace and not the service provider, the Pro who performed (or was scheduled to perform) the service is solely responsible for any refund owed under their own policy or applicable law. TakeThatBid does not fund or guarantee refunds.

24-hour complaint window. Any complaint about a completed service must be submitted in writing through the Site within 24 hours of service completion. Complaints submitted after this window will not be eligible for any refund or platform-issued credit, and will be referred directly to the Pro at their discretion.

Photos required. Every complaint must include clear photos of the result documenting the issue. Complaints submitted without photo evidence will not be reviewed.

No change-of-mind refunds. Once a service has been completed as booked, refunds will not be issued for change-of-mind, taste preferences, or stylistic disagreements that fall within the agreed scope of work.

Credit, not cash. Where a complaint is approved, the resolution will be issued as a platform credit toward a future booking with another professional on TakeThatBid. Funds are not returned to the original payment method.

No-show by the Pro = full refund. If the Pro fails to show up for the booked appointment and does not deliver the service, the Client is entitled to a full refund of the service amount returned to the original payment method.

Platform fees, processing fees and any non-refundable charges disclosed at booking are not refundable except where required by law or where the Pro is a no-show.

If your service is not completed as booked, we’ll help make it right. The Beauty Bid Guarantee is our commitment to step in when something goes wrong, within the rules of Section 7 above.

First option: Reservice Guarantee. Where eligible, the original Pro (or, at TakeThatBid’s discretion, another vetted Pro on the platform) will reservice the work at no additional cost to the Client. Where reservice is not possible or accepted, a platform credit will be issued under Section 7.

Please read this section carefully — it affects your legal rights.

You and TakeThatBid agree that any dispute, claim or controversy arising out of or related to these Terms, the Site, or any service booked through the Site (a “Dispute”) shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single neutral arbitrator. The arbitration shall take place in Coweta County, Georgia, or by videoconference at the arbitrator’s discretion. Judgment on the award may be entered in any court of competent jurisdiction.

You waive any right to bring a Dispute in court before a judge or jury, and you waive any right to participate in a class action, collective action, or representative proceeding against TakeThatBid. Disputes must be brought in your individual capacity only.

The only exceptions are: (a) small-claims court actions for an individual Dispute that qualifies, and (b) requests for injunctive relief to protect intellectual property.

By creating a Pro account you agree to the Pro Pledge: be on time, be professional, and do not smoke around clients. Violations, verified complaints, falsified credentials or violation of these Terms may result in immediate suspension or permanent removal of your account, without warning and without refund of any fees.

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. Subject to Section 8, any action that may be brought in court shall be brought exclusively in the state or federal courts located in Coweta County, Georgia.

We may update these Terms from time to time. The “Last updated” date above reflects the most recent version. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at legal@takethatbid.com.